Shipping Policy

Shipping:

Standard Shipping & Delivery

Once your order is placed, items will be shipped via standard shipping or express depending what option you chose, within 1-3 business days. Please allow an additional 1-2 business days during public holidays or store closures.

Shipping for large, bulky, or fragile items may take up to 14 days, and an additional freight quote will be provided.

Freight quotes also apply for deliveries to non-metro, remote areas, and regions in South Australia, Western Australia, Northern Territory, and Victoria.

If you do not approve the freight quote, we will issue a full refund before shipping.

International shipping is available on select items via email inquiry at hello@barambahhome.com

Returns:

We do not normally give refunds if you simply change your mind. You can choose between a refund, exchange or credit where goods are faulty or have been wrongly described our website.

If you have changed your mind and would like to return an item, you can do so within 14 days as long as the goods are unopened/resalable condition and accompanied by a Proof of Purchase and a refund will be issued via a credit.

Whilst we take great care in the packing of your order, if an item arrives damaged/broken, we will replace this at no cost to you. Please come in store, email a photo or video along with your Order Number within 48 hours of receipt to Hello@barambahhome.com. If a replacement is not available, we will issue a refund via a credit.

Should you choose to Post, please contact us beforehand so we can facilitate the return as quickly as possible for you. Freight charges are non-refundable.

Eligibility for Returns:

Items must be in the same condition at the time of purchase.
Returns must be made within 14 days of purchase.
You must provide the original receipt.
Items should have manufacturer tags still attached.

Return Process:

The item must be returned in its original condition and packaging.
Postage/courier fees for returning the item are the responsibility of the customer.

Refunds & Credit Notes:

We do not offer cash refunds. Instead, we will issue a credit note for the value of the item.
The credit note will be valid for 3 years from the date of issue.

Refunds, Damages & Defects Policy

Damaged or Defective Items:

If your online order arrives damaged or has a manufacturing defect, please notify us within 48 hours of receiving your order.
To initiate a claim, email us at hello@barambahhome.com with a full description of the defect and photos of the damage.

Our Response:

Where possible, we will repair or replace the goods to your satisfaction.
If we are unable to repair or replace the item, we will offer a full refund of the purchase price.

Please Note:

Refunds will not be issued for change of mind.